PhoenixLearning Centre
Policies & documents

Our policies, in plain sight

Families should never have to ask twice for the paperwork. Copies of every Phoenix policy are available on request, just tell us which one you need.

Safeguarding & child protection policy

How we keep children safe, and who to contact if you have a concern.

Request a copy

Privacy notice

What we collect, why we hold it and how to ask us to remove it.

Request a copy

Admissions & fees

How places are offered, session pricing and payment terms.

Request a copy

Behaviour & attendance

Our approach to behaviour, punctuality and missed sessions.

Request a copy

Complaints procedure

How to raise a concern and what happens at each stage.

Request a copy

SEND & inclusion

How we adapt teaching for children with additional needs.

Request a copy

Health, safety & medication

First aid, illness, allergies and administering medication on site.

Request a copy

Ofsted registration details

Registration reference and how to read our latest inspection report.

Request a copy

Hard copies are held at the centre and can be posted or collected. If you need a policy in a different format, or in another language, ask us and we will do our best to help.

WhatsAppBookParent Hub